Some cases of video calling issues are caused by a faulty Phone app. Be sure to restart your phone or tablet before attempting to initiate a video call. Some computers like smartphones may develop bugs if they’re left running for a long time.

This means rebooting your Samsung Galaxy device. Just continue to follow the rest of our suggested solutions below. If you can’t nail the exact cause, that’s okay. Use common sense and Google to find out what may be the cause of the error you’re getting. As video calling feature errors may vary by phone models and carrier, there’s no particular list of errors that we can provide. If there’s an error telling you that the signal may be bad, take heed and try to improve the situation by relocating. In general, video calling works normally but in cases when they failed, it’s most likely due to poor connection. Errors are sometimes key in fixing a problem and they can point to a solution. If there’s an error showing up when video calling fails, be sure that you take note of it.

If you’re inside a building, the signal may be cutting out so be sure to relocate to a better position where there’s good reception. Make sure that you are in a good, open location and that the signal bars in your Samsung device is showing at least 3 bars.Īnything lower than that may affect the quality of the call as well as the mobile data connection, which is necessary in video calling. Like a regular voice call, video chat or call requires solid connection to your network in order to work. There are a number of troubleshooting steps that you must perform in order to fix voice call issues on a Samsung Galaxy.

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